Aviso acerca del almacenamiento de fotos y notificaciones por correo electrónico

Almacenar tus fotos para permitir nuevos pedidos es parte de nuestro servicio y, por lo tanto, es una parte contractual de la creación de una cuenta de cliente.

Además, el envío de recordatorios o notificaciones por correo electrónico (por ejemplo, la información sobre el suministro de fotos o su eliminación) es parte de nuestro servicio y, por lo tanto, no se necesita una solicitud de consentimiento por separado.

Debido a que el envío de correos electrónicos se está discutiendo ampliamente en los medios de comunicación, hemos decidido solicitar el consentimiento adicional para nuevas cuentas de clientes. Si no deseas recibir más mensajes de nuestra parte, escríbenos un correo electrónico o haz clic en el enlace dentro de una notificación por correo electrónico para cancelar la suscripción.

Nuestra política de privacidad se puede encontrar aquí.

Payment - All products must be paid for in full before orders are processed. Payments can be made using all major debit/credit cards. Prices are subject to change without notice.  Please note a percentage of all my orders goes back to your child’s nursery, for resources etc.

Photoshop enquiries - All enquiries must be made prior to ordering.  Please see FAQs

Photo Composition - The compositions you see in your gallery are the exact compositions you will receive, regarding the style of image e.g. full length, portrait, landscape etc, unless you choose to crop the image yourself or you order products/prints with a different ratio, e.g. Magnets, Keyrings, Wallet Prints or other gifts, where some of the image may be cropped.  For example a 7"x5".  You need to check this before placing your order.  By placing your order you are confirming you are happy with the crop.  This can be seen in the checkout, highlighted with a red box, where you can then edit, if required. 

Mounts - Please note if you are ordering mounts with your photos, it is likely our partner lab will package the first photo only, the rest will require self-assembly (putting in the mounts).  Note: If you have purchased a mount it will cover approx ¼”of the image on all sides.

Batch delivery orders to the establishment (Nursery or School) placed by the deadline are estimated to be sent to the nursery up to 15 workings days after the batch deadline. (In most cases this is sooner).
Home delivery The estimated dispatch is up to 10 working days, postage costs apply. (In most cases this is sooner).
Please note there may be delays due to bank holidays.  Please note Jo Neville Photography is not responsible for delays within Royal Mail.  Jo Neville Photography and the processing lab will dispatch your orders within the guidelines that Royal Mail set out for Christmas cut off dates.  

Cancellations - As all orders are immediately sent to our partner lab for processing and printing, all orders are final and cannot be cancelled.  Orders for digital download products cannot be cancelled once the download has been sent. 

Returns - Each order placed is custom printed for the client. Therefore it is not possible to return an order or claim a refund, this includes if you have made an error in ordering. Orders for digital download products cannot be refunded or swapped once the download has been sent.
If you receive a damaged or incorrectly printed image, please notify Jo Neville Photography as soon as possible so that your item(s) may be replaced. You may be asked to provide a copy of your invoice and a photograph of the damaged print(s). This also applies to missing mounts.  If you have not received your order after 15 working days, Jo Neville Photography will consult with the lab and make a request for it to be reprinted and resent, the order cannot be refunded.  We are not responsible for delays caused by Royal Mail. We apologise for any inconvenience that this may cause.  

Complaints -Complaints must be made directly to Jo Neville Photography within 3 working days of receipt of goods. All complaints should be sent via email to jo@joneville.com

Personal information - Jo Neville Photography does not retain any information regarding your credit or debit card number, expiration date, or security code.You may be included in future communications from Jo Neville Photography. You can opt out from these communications at any point.

Copyright - Jo Neville Photography retains the copyright on all photographs – images may not be copied, published or reproduced without our written permission. 

Please note Jo Neville Photography will aim to respond to any enquiries within 24hrs excluding weekends and bank holidays.